At Workway, we strive to provide you with the best possible service and support. Whether you have a question, need assistance, or simply want to get in touch, we offer several easy ways to reach our Customer Support team. Contacting Us via WhatsApp or iMessage We understand that everyone has their preferred method of communication, which is why we m...

We understand the importance of personalized support to ensure a smooth experience with Workway. Hence, every organization that partners with Workway will be assigned a dedicated account manager. The account manager will assist with: Onboarding your team Setting up your organization’s profile Managing licenses and seat allocations Providing ongoing ...

Workway is an innovative platform designed to empower leaders and organizations by fostering personal growth and driving collective success. By enhancing employee engagement, redefining workplace culture, and increasing productivity, Workway transforms the way businesses operate and thrive. Our platform offers a diverse range of programs and Quests ...

When it comes to paying for your Workway subscription, we offer several secure and convenient payment methods. Here’s a quick guide to help you choose the best option:   1. Credit or Debit Card We accept Visa, Mastercard, American Express and Discover® credit and debit cards that support online transactions. Simply confirm that your card is enabled ...

Adding new users allows you to expand your team and grant them access to the platform. Follow these steps to add a new user: Open the Admin Panel and navigate to the People tab in the sidebar. Click the Add User button. Fill in the user’s name, email address, and select Member as the user role. Once added, the new user will have access to the platfo...

Admin of Organization After an organization’s admin completes the purchase, the assigned account manager will initiate the onboarding process through the Workway internal system. They will allocate the agreed-upon number of seats based on purchased licenses. Once the organization’s profile is established, the admin will receive an onboarding email c...

This guide provides step-by-step instructions for deploying the Workway app in Microsoft Teams. Follow the steps below to ensure a smooth setup and configuration. Prerequisites Before deploying Workway in Microsoft Teams, confirm that you have: An active Microsoft 365 subscription Access to a Microsoft 365 administrator account Microsoft Teams enabl...

At Workway, we are committed to providing a transparent and straightforward refund policy. Whether you are a new or long-time customer, here’s a comprehensive overview of our refund terms. Refunds on Purchases Customers may request a refund within 15 days of the original purchase date. To initiate a refund, please contact our customer support team w...

If you find yourself redirected back to the login page instead of accessing the Workway homepage after entering your correct login credentials, follow these steps to resolve the issue: 1. Verify the Login Page URL Ensure that you are using the correct URL to access the Workway platform. The correct login page URL is: User app 👉 workway.mindvalley.co...

If you have forgotten your password, please click on the "Forgot Password?" link on the login page. Enter your registered email address, and you will receive an email titled "Workway Password Change Request" with instructions to reset your password.   Contact us To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or...

Your quests will remain accessible in your account as long as you maintain an active Workway subscription . Feel free to dive back in and explore anytime! To view your Completed Programs : Click on your profile picture in the top-right corner. Select My Library from the drop-down menu. Click Completed Programs to revisit and enjoy your past journeys...

The Workway Admin dashboard empowers organizational admins to monitor key engagement metrics and track user learning progress. Here are some of the valuable insights you can access: Monthly Comparisons : Analyze month-on-month trends for Quests enrolled and lessons played. Active User Rate : View the percentage of active users compared to the alloca...

To purchase a license for Workway, please visit getworkway.com and contact a Mindvalley Account Manager using the “Book a Call” option. Admins can check an account manager's availability through the appointment scheduler page. If there are no available dates, admins can request a meeting by emailing the account manager directly.   Contact us To cont...

Granting Admin access ensures designated users can manage your organization’s settings and members effectively. Follow these steps to assign Admin access: Open the Admin Panel and navigate to the People tab in the sidebar. Click the Add User button. Fill in the user’s name, email address, and select Admin as the user role. The new admin will now hav...

Removing users ensures your organization’s member list stays up-to-date and accurate. Follow these steps to remove a user from your organization: Open the Admin Panel and navigate to the People tab in the sidebar. Use the Search by email bar to locate the user. Remove the User : Click the three dots next to the user’s info. Select Remove from the me...

Website Access Open your preferred web browser. Visit workway.app . You will be directed to the login page, as shown below.   Contact us To contact our Customer Support Team, please use channels such as WhatsApp, iMessage, or by clicking on the chat widget in the bottom right corner of the page. Whatsapp iMessage...

Visit admin.workway.app . Log in using your organization’s business email address. You have the option to log in with your email address, Apple ID, Google or Microsoft account. If this is your first time logging in to Workway, check your inbox for a “Welcome to Workway” email with instructions to set your password.   Contact us To contact our Custom...

If you're looking to expand your team's access to Workway, we’re here to help you seamlessly add more seats to your account. To purchase more seats for Workway, please contact your Workway Account Manager directly if you're in touch with them. Alternatively, you can use the “Book a Call” option on getworkway.com to request assistance.   Contact us T...

To get familiar with each Quest before starting, you can review its details in the Overview tab. Within this section, you'll find a Quest description, expected learning outcomes, key topics covered, and information about the author. Start Your Quest: Select the Quest you want to begin and click the Start Program button. After clicking Start The Prog...

This guide helps Teams administrators install and pin the Workway app for a selected group of users. By following these steps, admins can ensure smooth deployment without requiring users to manually install the app. ​ Steps to Install and Pin the Workway App Navigate to Setup Policies Go to Teams Admin Center > Teams apps > Setup policies . Yo...

If you need to leave a quest, follow these steps: Open the quest you wish to leave. Go to the quest overview page. Click the three dots in the top-right corner and select Leave Program. Important: Leaving a quest will result in the loss of all progress made within that program.   Contact us To contact our Customer Support Team, please use channels s...

As an admin, you can assign mandatory quests to users from the Content tab in the admin panel. By default, all users have access to over 100+ quests in the Workway Membership, but you can also assign specific quests for users to complete. Here’s how: 1. Browse or Search for Quests : navigate to the Content tab and select Assign Quest . From there, y...

Once you're logged in and ready to begin, follow these steps to access and start your quest: Navigate to the Home Page: On your home page, any assigned Quests will appear in the top section for easy access.   Below the assigned quests, you'll find the Category section. Click the down arrow to expand and browse through various categories. Select any ...

In Workway, once you've assigned Quests to users, you can easily manage them from the Content tab. Here, you'll see a list of all Quests assigned within your organization. By selecting an assigned Quest, you can perform the following actions: Edit Assignment Name : Update the name of the Quest assignment. Edit Start & End Dates : Modify the star...

Web Login Visit  workway.app . Log in using your organization’s business email address. You have the option to log in with your email address, Apple ID, Google or Microsoft account. If this is your first time logging in, check your inbox for a “Welcome to Workway” email with instructions to set your password.   Contact us To contact our Customer Sup...

You can efficiently add or remove multiple users at once through the Admin Panel. Follow these steps to perform bulk actions Log in to the Admin Panel and navigate to the People tab in the sidebar. Click on the Bulk Action button, then choose whether you want to Add or Remove users in bulk. Download the sample CSV file corresponding to the action yo...

Workway offers quests in multiple languages to enhance your learning experience. Here’s how you can find quests in your preferred language: Go to the Programs tab from the main menu. On the programs page, locate the ‘By Language’ filter field. Choose your desired language from the drop-down menu, and the available quests will be displayed accordingl...